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Our range of compliance services are specialised for mortgage, secured loan and non-investment insurance intermediaries.
We offer the following services within our regular service option and we can tailor the service to meet your individual requirements and budget. Please contact us for further details without obligation.
Our Services Include:
- Assistance with FSA direct authorisation
- Production of tailored compliance manuals and compliance monitoring program
- Implementation of appropriate training and competency procedures including periodic testing of staff and observation of interviews (if required) to ensure continuing competence
- Treating Customers Fairly - guidance provided in all areas of TCF, including management information tools and report templates e.g. business registers / TCF audits (‘gap analysis’)
- Guidance with and / or completion of FSA reports including GABRIEL (Gathering Better Regulatory Information Electronically)
- Complaint handling (including complaints that may have been referred to the Financial Ombudsman Service) – we will review the complaint and your file and provide an objective assessment of the case, draft your response and / or reply on your behalf
- File checking – available for both ‘in progress’ and completed files
- Assist with FSA surveys, remote assessments and requests for data
- Compliance approval of financial promotions, stationery and other documents
- Provision of record keeping tools & templates e.g. registers / logs / fact find /suitability letters
- Training of staff in compliance matters, Treating Customers Fairly etc
- Regular updates of the latest FSA / OFT publications and news relevant to your business
- Compliance visits – with a frequency agreed to suit your needs
- Compliance hotline - available by telephone, fax or email
When the FSA require an independent assessment of a regulated firm, they may invoke their powers under Section 166 of the Financial Services and Markets Act (FSMA 2000) to require the firm to appoint a Skilled Person to carry out the review and provide a written report to the FSA. We can provide such a report and have acted for a number of firms in this capacity.
Past Business Reviews may be required by the FSA when a firm, or individual adviser, has potentially placed clients at risk, usually over a prolonged period. Often the FSA will require appropriate recompense to be offered to consumers who may have received inappropriate advice and / or have been placed in a worse financial position that they may otherwise have been.
We will work with you, within the remit required by the FSA, to ascertain if:
- The sale passed the regulatory requirements in place at the time of advice? We can assist with an objective assessment of compliance.
- There has been a loss suffered by the consumer? We will help to calculate the actual loss likely to be been suffered.
- You are able to show that the consumer would have acted in the same way irrespective of the advice, and then there may be grounds to reduce or even eliminate the amount of any recompense payable. We can help investigate this potentially sensitive area.
- Recompense is payable and in what form? We can advise on the most appropriate form of recompense where any is due.
Please contact us without obligation for full details of all of the services offered.
H3 Consultancy Ltd © 2008 - 2009 |
