FCA Non-Financial Misconduct Rules: What Mortgage Brokers Need to Know
The FCA’s new rules on non-financial misconduct came into force on 1 September 2026, reinforcing the importance of appropriate workplace behaviour across regulated financial services.
The changes are relevant to mortgage broker firms and highlight the need to ensure that workplace bullying, harassment and violence are addressed appropriately where they fall within the regulatory requirements.
What Should Mortgage Brokers Do?
Mortgage firms should review their existing policies and procedures to ensure they adequately address non-financial misconduct. This may include reviewing staff conduct policies, disciplinary procedures, fitness and propriety assessments, and processes for recording and escalating concerns.
Smaller brokerages should not assume that their size or lack of a dedicated HR department removes the need to consider these requirements.
Firms should also check any relevant guidance provided by their network or principal firm.
What Does This Mean for Your Business?
The key is to ensure that appropriate standards of behaviour are clearly communicated, concerns are handled fairly and relevant procedures are followed. Reviewing your existing arrangements now can help identify any gaps and ensure your firm is prepared to address conduct concerns appropriately.
Read our latest Compliance Academy article
For practical guidance on what the FCA’s non-financial misconduct rules mean for mortgage brokers and the steps your firm should consider taking.
Read the full article in our Compliance Academy